Take Advantage of Our Years of Experience
Kirk has helped organizations of all sizes connect the dots for their strategic planning efforts. With his team of experienced security industry professionals, you’ll have a partner on your side that’s passionate about your company’s achievements. About the team
KIRK HAS BEEN INTERVIEWED IN
Strategy From an Expert's Perspective
If your company is not achieving your desired sales revenue, RMR, or margin, take advantage of our years of experience working in the Security industry.
Delivering comprehensive industry expertise and strategic guidance to dealers, integrators, corporations, manufacturers, and investors.
Stand out from your competitors, build stronger customer relationships, and
improve satisfaction with a customized experience plan for your business.
Kirk is a widely recognized industry expert who appears regularly as a speaker at many industry events including local and state associations, national conferences and trade shows.
“Although we had many options on who might be able to conduct [a customer satisfaction] survey for us, we wanted someone within the industry to handle it who understood our business. If the MacGuard survey results and LTS Score™ can help reduce our annual churn by just 12 accounts, the survey will have paid for itself, and the benefit is that we get to keep those customers for additional years.”
Steve Kaufer
Maximum Security, Palm Springs, CA
“What Kirk and his team have created is [a] tool to give you the ability to really get the temperature of your customer base, and as a business owner you should want to know that. You should want to know where you can be better and that’s exactly what MacGuard surveys are going to be providing. I 100% recommend them.”
Kelly Bond, Partner
Davis Group Mergers & Acquisitions
“MacGuard has helped us in our strategic planning. Kirk came to our office, interviewed our strategic team, and helped us lay out strategy for 1, 3, and 5 years. Sure, I would recommend Kirk. Kirk’s always provided positive, valuable information to the alarm industry.”
Chuck Petrusha
Advanced Security Systems, CA
"I’ve known and worked with Kirk for decades and recommend him with enthusiasm: Kirk is the consummate alarm industry professional who has done it all, and then some. Among other attributes, he had the strategic vision to recognize the value in a disruptive start-up, and has provided first-rate support throughout our relationship. You will be extremely happy that you retained Kirk to identify and address your company’s challenges, while boosting your bottom line."
Peter Rogers
Co-Founder, Frontpoint
"Kirk was General Manager/Executive Vice President of Post Alarm Systems, an SDM Top 50 company. He very ably led the company through peak growth, reduced attrition to under 5% and took the company through the UL listing process."
Rob Post, President & Gina Post-Franco, General Manager
Post Alarm Systems, CA
"There are few in this industry who possess the breadth of knowledge and foresight that Kirk does...[his] multifaceted and long-tenured background provides him with the unique ability to set the vision and provide the necessary deliverables to execute successfully. Above all else, Kirk is a natural born leader. I’ve witnessed how colleagues and industry executives gravitate towards his positions and opinions. He has the innate ability to bring people together, find common ground against differing perspectives, and create a highly functioning supportive team that is able achieve the objective at hand. He is a true asset who can be relied upon to deliver results."
Paul Obering, Former Senior Product Manager, Intelligent Home
Charter Communications, Time Warner Cable
“We hired MacGuard to perform a Customer Satisfaction Survey for us and we couldn’t have been happier with the process and the end results! The MacGuard team really worked hard to produce a meaningful report that gave us amazing insight into the way we are perceived by our subscribers. There was a lot of information that supported what we already thought to be true as well as some surprises that made us rethink some of the things we’ve always done. Armed with this new information, we were able to implement several new processes and strategies to address the feedback we received and improve our customer service. I would highly recommend MacGuard!“
Matt Muccitelli
Park Security Systems, Johnstown, PA
In the News
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