
On average, residential companies lose 8% - 15% accounts per year. By supplying systems that go beyond basic security, customers are less likely to cancel services and to be more satisfied with their relationship with your company. Customer satisfaction parallels customer retention and lower attrition.
Lower Attrition

Acquiring new accounts is time consuming and expensive. One of the best ways to recover costs is adding on product options at the point of installation. There’s never a less expensive or more compelling time to get a bigger share of the sale for improved profitability on your company’s bottom line without increasing your installation cost.
Increased Sales & RMR Revenue

Many alarm companies overlook the trusted leverage of their technicians’ expertise to identify opportunities to add product and services on their appointment. This practice will benefit your company and your technicians to have more income potential to earn commissions and develop sales skills important to the position.
Technician Retention

Program includes:
Custom business goals & objectives, minimum upsell ROI targets, forms & leaflets, processes & procedures, operations commission & bonus program guide, training & coaching guide, virtual kick-off meeting guide, ongoing mentorship & follow-up, and much more!
A Proven System

With MacGuard’s Tech Upsell program, you'll be given a proven system to help your electronic security business retain valued technicians with more income potential to offer additional products and services to customers while in the home or business.

Put Upselling to Work for Your Company
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Improve Business Profitability
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Increase Customer Engagement
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Meet Customers’ Lifestyle & Security Needs
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Provide Technicians Advanced Sales Skills & Added Income Potential
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Boost Employee Satisfaction & Retention




