Customer Experience
Build Stronger Client Relationships & Improved Satisfaction
Award-winning Customer Satisfaction Surveys & Likelihood to Stay Score™
Security dealers and integrators can boost the value of each customer with a great client experience. Give them a voice with an award winning Customer Satisfaction (CSAT) Survey designed by the experts at MacGuard.
Data Cleansing & Analytics
As part of the Customer Satisfaction survey process, MacGuard offers professional administration and data collection services, including list management, data analysis, and reporting. Advanced analytics are also available.
Attrition Mitigation
MacGuard will identify the key steps in your customer's journey, with a focus on the touchpoints that are causing customer frustration. You'll receive a customized plan to build stronger customer relationships with reduced attrition.
Organizational Process & Improvement
Gain a clear understanding of how to allocate strategic resources—both human and financial—along with a roadmap outlining the necessary steps to enhance customer satisfaction.
Turn Your Customer Feedback Into Action
Happy customers refer more, pay more for products and services, and stay with your electronic security organization longer, but you need to know their pain points and what motivates them.
Stand Out From Your Competitors
Build stronger customer relationships and improve overall customer satisfaction with a Customer Experience plan for your security business.
To learn more, our videos cover the MacGuard Customer Satisfaction Survey process and the success story of Maximum Security. Our whitepaper also provides details on how it can benefit your business.
89%
of companies state excellent customer service plays a large role in retention.
Since 2016, customer retention loss has risen 37% due to poor customer service.
44%
of businesses focus on customer acquisition, while only 18% on retention.
Probability of selling to an existing customer is between 60%-70%, while to new customers is only 5%-20%.
50%
of your existing customers
are likely to try your new product.
The average american company will lose 23%-30% of its customers each year due to lack of customer loyalty.
TOP DETAILS MACGUARD UNCOVERS
In a Typical Customer Satisfaction Survey
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The likelihood a client will stay with your company or LTS Score™
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How to better influence your customer's overall experience
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Your customer's propensity to upgrade equipment and service
Former Director of Customer Experience with Guardian Protection, Deb Moretti was involved in the formation, development, and daily management of the Customer Experience function for this successful integrator. Now, Deb brings her diverse experience, which also included Sales, Operations and Administration, to provide customized CX programs for MacGuard clients.
Deb Moretti
